Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "your") and ServiceSync, Inc. ("ServiceSync," "we," "us," or "our") governing your access to and use of the ServiceSync website, mobile applications, and field service management platform (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

2. Description of Services

ServiceSync provides a cloud-based field service management platform that includes:

• Scheduling and dispatch management
• Customer relationship management (CRM)
• Invoicing and payment processing
• Mobile applications for technicians
• Reporting and analytics
• Integration with third-party services

3. Account Registration

To use certain features of the Services, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or use of your account

4. Subscription Plans and Billing

4.1 Subscription Terms

Access to the Services requires a paid subscription. Subscription plans are billed on a monthly or annual basis, as selected at the time of purchase. Your subscription will automatically renew at the end of each billing period unless cancelled.

4.2 Payment

You agree to pay all fees associated with your subscription plan. Fees are non-refundable except as expressly set forth in these Terms or as required by applicable law.

4.3 Price Changes

We reserve the right to change our prices at any time. If we change prices, we will provide at least 30 days' notice before the new prices take effect. Continued use of the Services after price changes constitutes acceptance of the new prices.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit any harmful, offensive, or unlawful content
• Attempt to gain unauthorized access to the Services or other systems
• Interfere with or disrupt the Services or servers
• Use the Services for any fraudulent or deceptive purposes
• Reverse engineer, decompile, or disassemble the Services
• Use the Services to send unsolicited communications

6. Your Data

6.1 Ownership

You retain all rights to the data you submit to the Services ("Your Data"). You grant us a limited license to use Your Data solely to provide the Services to you.

6.2 Data Protection

We will maintain appropriate administrative, physical, and technical safeguards to protect Your Data. Our data protection practices are described in our Privacy Policy.

6.3 Data Export

You may export Your Data at any time during your subscription. Upon termination, you will have 30 days to export Your Data before it is deleted from our systems.

7. Intellectual Property

The Services, including all content, features, and functionality, are owned by ServiceSync and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services without our prior written consent.

8. Third-Party Integrations

The Services may integrate with third-party applications and services. Your use of such third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the content, functionality, or practices of third-party services.

9. Service Availability

We strive to maintain 99.9% uptime for the Services. However, the Services may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our control. We will provide reasonable advance notice of scheduled maintenance when possible.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICESYNC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Services
• Any bugs, viruses, or the like that may be transmitted through the Services

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID US, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Indemnification

You agree to indemnify, defend, and hold harmless ServiceSync and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of the Services or violation of these Terms.

13. Termination

Either party may terminate the subscription at any time. Upon termination:

• Your right to use the Services will immediately cease
• You remain responsible for all fees incurred prior to termination
• You will have 30 days to export Your Data
• We will delete Your Data from our systems after the 30-day period

We may terminate or suspend your access to the Services immediately, without prior notice, if you breach these Terms.

14. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in San Francisco, California. You agree to waive your right to participate in a class action lawsuit or class-wide arbitration.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

16. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

17. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and ServiceSync regarding the Services.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
• Assignment: You may not assign or transfer these Terms without our prior written consent.

18. Contact Information

If you have any questions about these Terms, please contact us:

• Email: legal@servicesync.com
• Phone: (800) 555-SYNC
• Mail: ServiceSync, Inc., 123 Tech Park Drive, San Francisco, CA 94105