Privacy Policy

Introduction

ServiceSync, Inc. ("ServiceSync," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or use our field service management software platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Express interest in obtaining information about us or our products
• Participate in activities on our platform
• Contact us with inquiries or support requests

The personal information we collect may include: name, email address, phone number, mailing address, company name, job title, billing information, and any other information you choose to provide.

Information Collected Automatically

When you access our services, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, browser type
• Log Data: IP address, access times, pages viewed, referring URL
• Location Data: GPS coordinates (with your consent) for route optimization features
• Usage Data: Features used, actions taken within the platform

Information from Third Parties

We may receive information about you from third parties, including:

• Integration partners (QuickBooks, Stripe, etc.)
• Marketing partners
• Publicly available sources

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

How We Share Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: To comply with legal obligations or respond to lawful requests
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• SOC 2 Type II certification

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@servicesync.com.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

We do not sell personal information as defined by the CCPA.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

• Email: privacy@servicesync.com
• Phone: (800) 555-SYNC
• Mail: ServiceSync, Inc., 123 Tech Park Drive, San Francisco, CA 94105