Live Support Chat
Chat with support in real-time. AI-assisted responses, voice calls when needed.
Get help directly inside SyncHQ Pro. Our built-in support chat provides AI-assisted responses for common questions and connects you with a human agent when needed. No separate help desk required.
Why Teams Love This Feature
In-App Chat
Get help without leaving your workspace. Chat is built right into SyncHQ Pro.
AI-Assisted Answers
Common questions answered instantly by AI. Complex issues routed to human agents.
Voice Escalation
Need to talk? Escalate from chat to a voice call with one click.
Powerful Features Built for Service Management
Support System
Real-time customer support built into the platform.
In-app chat widget — no external tools needed
AI-powered responses for common questions
Human agent escalation for complex issues
Voice call escalation via Twilio
Support ticket creation from chat conversations
Frequently Asked Questions
Is live support available 24/7?
AI-assisted responses are available 24/7. Human agent availability depends on your plan tier — Scale tier includes priority support with SLA guarantees.
Can I use the chat for my own customers?
The built-in chat is for SyncHQ Pro support. For customer-facing communication, use the team chat, WhatsApp Business messaging, or the customer portal.
Related Features
Explore other features that work great with Live Support Chat
Ready to Try Live Support Chat?
All features included. No credit card required. 30-day free trial.*