Team Chat (Direct + Group)
Real-time messaging for your entire service team
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Real-time via Socket.io
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Direct & group chat
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Redis-scaled
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Works offline
SyncHQ Pro team chat keeps your office and field teams connected with real-time direct messaging, group channels, read receipts, @mentions, and online presence indicators. Powered by Socket.io with Redis adapter for horizontal scaling. Works offline — messages sync when you reconnect.
Why Teams Love This Feature
Direct & Group Messaging
One-on-one conversations with technicians or group channels for team-wide updates.
Read Receipts & Presence
See when messages are read and who is online in real-time via Socket.io.
@Mentions & File Sharing
Tag team members with @mentions and share images, documents, and files in chat.
Works Offline
Messages are cached locally and sent when connection returns. Never miss a message.
Powerful Features Built for Service Management
Real-Time Messaging
Instant communication powered by WebSockets with Redis scaling.
Socket.io real-time delivery
Redis adapter for multi-instance scaling
Typing indicators
Message timestamps
Emoji reactions and message search
Group Channels
Organize conversations by team, project, or topic.
Create unlimited channels
Channel-level permissions
Pin important messages
Channel member management
Channel notifications
File & Media Sharing
Share job photos, documents, and files directly in chat.
Image sharing with preview
Document attachments
File size up to 10MB
Inline image display
Download shared files
Floating Chat Widget
Always-accessible chat that floats on every page of the app.
Floating chat button on all pages
Quick access without navigating away
Unread message badge
Offline message caching
Seamless online/offline transition
Frequently Asked Questions
Is team chat included in all plans?
Direct messaging is available on all plans. Group channels are available on Essentials and above.
Can I use it on my phone?
Yes. Team chat works in the SyncHQ Pro PWA on any device — phone, tablet, or desktop. Messages sync across all your devices. A floating chat widget is always accessible.
Does it work offline?
Yes. Messages are cached locally. When you go offline, you can still read previous messages. New messages you send are queued and delivered when you reconnect.
Can I share job photos in chat?
Yes. Attach images and files directly in conversations. Team members can view shared photos inline without leaving the chat.
Related Features
Explore other features that work great with Team Chat (Direct + Group)
Smart Scheduling & Dispatch
Schedule jobs, dispatch technicians, and optimize routes — all in one view
Customer Relationship Management
A complete 360-degree view of every customer — history, bookings, and communication
Mobile PWA — Works Offline
A mobile experience that works everywhere, even without internet
Ready to Try Team Chat (Direct + Group)?
All features included. No credit card required. 30-day free trial.*