1. Scope and applicability#
This Acceptable Use Policy ("AUP") applies to every person who accesses or uses the SyncHQ Pro platform (the "Services") — workspace owners, admins, managers, field staff, customer-portal users, plugin authors, and API consumers. The AUP supplements the Terms of Service and the Privacy Policy. Capitalised terms not defined here have the meaning given in the Terms.
By using the Services you agree to this AUP. Workspace owners are responsible for the conduct of every user they invite into their workspace.
2. Permitted use#
You may use SyncHQ Pro for any lawful purpose consistent with the Terms of Service. Typical and expressly permitted uses include:
- Managing customers, jobs, estimates, invoices, purchase orders, vendor bills, and staff for your service business.
- Sending service communications (SMS, WhatsApp, email) to your customers and staff with their express, opt-in consent.
- Connecting integrations from the published catalog (QuickBooks, Stripe, Razorpay, Google, Microsoft 365, Twilio, etc.) under each provider's own terms.
- Using the public API and webhooks within the documented rate limits to automate your workflow.
- Inviting your customers into the read-only Customer Portal to view their service history.
- Configuring tenant branding, custom domains, and white-label appearance on tiers that permit it.
3. Prohibited conduct (18 categories)#
You agree not to engage in any of the following on or through the Services. Violations are grounds for immediate suspension and may carry civil or criminal liability.
Using the platform for any purpose prohibited by applicable law in India, the United States, the EEA / UK, or any jurisdiction where you operate.
Uploading, distributing, or processing content that infringes intellectual-property rights of others (copyright, trademark, patent, trade secret).
Collecting, storing, or transmitting personal data without a lawful basis or in breach of GDPR / DPDPA / CCPA / PIPEDA.
Attempting to access another tenant, account, system, or resource without authorization. Probing, scanning, or testing the vulnerability of any system without a written authorization from DECISYN.
Reverse-engineering, decompiling, disassembling, or attempting to derive source code from any part of the Services. Exception: to the limited extent that local law expressly forbids the contractual restriction.
Circumventing rate limits, plan boundaries, license enforcement, watermarks, signature gates, or any other technical control. Forging identity, impersonating, or misrepresenting tenant affiliation.
Uploading or distributing viruses, worms, ransomware, spyware, cryptominers, exploit kits, or any code intended to disrupt the platform or third-party systems.
Conducting denial-of-service attacks, generating excessive load, or otherwise impairing the availability of the Services for other tenants. Includes uncoordinated load testing.
Sending unsolicited SMS, WhatsApp, email, or push notifications. All recipient lists must demonstrate prior express consent. TCPA / GDPR / DPDPA / CAN-SPAM all apply (see Section 4).
Distributing harassing, defamatory, obscene, hateful, terrorist, or child-exploitation content. Reported child-exploitation content is reported to authorities immediately.
Using the platform to send phishing messages, deceptive invoices, fake refund requests, or any other social-engineering attack against any party.
Scraping the marketing website, the application UI, or the public API in ways that violate robots.txt, rate limits, or these terms. No bulk export of competitor data, no mass downloading of tenant data outside the documented export endpoints.
Using tenant content, customer PII, or any data accessed through the platform to train, fine-tune, or evaluate generative-AI models. See Section 5.
Using the platform to facilitate cryptocurrency mining, unhosted-wallet airdrops, fraudulent ICOs, or similar schemes.
Falsely advertising affiliation with DECISYN, claiming certifications we do not hold, or representing yourself as an official SyncHQ Pro reseller without a signed partner agreement.
Attempting to alter, delete, or otherwise interfere with the immutable audit log or any other tamper-evident record.
Reselling, sublicensing, or providing the Services as a hosting service to third parties without a written reseller agreement.
Using the Services for safety-of-life systems (medical life support, nuclear, aviation control) or any application where failure could cause death, serious injury, or environmental harm.
4. Communications and anti-spam#
SyncHQ Pro provides outbound SMS, WhatsApp, email, and push notifications. You are responsible for ensuring every recipient on your contact list has provided prior express consent appropriate to the channel and the jurisdiction.
- TCPA (US) — written, signed opt-in is required for marketing SMS. Recipients must be able to opt out by replying STOP.
- CAN-SPAM (US) — every commercial email must include a working unsubscribe link and a physical postal address.
- GDPR (EEA / UK) — affirmative opt-in for marketing. Lawful basis must be documented; "soft opt-in" applies only to existing customer relationships in similar product categories.
- DPDPA (India) — consent must be free, specific, informed, unconditional, and unambiguous; recipients may withdraw consent at any time.
- WhatsApp Business policy — outside the 24-hour customer-service window, only approved message templates may be sent.
- 10DLC registration — required for any US SMS sender. We assist with registration; senders are responsible for accurate brand and campaign attestations.
We may block, throttle, or disable communication channels if your sender reputation falls below the carrier-mandated thresholds. We may report patterns of non-consensual messaging to the relevant carriers and regulators.
5. AI training and scraping prohibition#
SyncHQ Pro operates a clear AI policy. Tenant content, customer PII, and any data accessed through the platform must not be used to train, fine-tune, or evaluate generative-AI models — whether by you, by a third party you authorize, or by an AI provider you bring under our Bring-Your-Own-Provider (BYOP) program.
We enforce this commitment at multiple layers:
- robots.txt directives blocking known AI crawlers.
- An ai.txt file declaring opt-out from AI training across the platform domain.
- Directives that instruct AI crawlers not to train on our content.
- Edge protections that block AI-training crawlers and unauthorized scraping.
- Sub-processor DPAs that require "no training" commitments from OpenAI, Anthropic, and any other AI provider in the chain.
- An in-app AI Training Opt-Out toggle that further restricts our use of tenant content for any AI-related operation beyond the user-initiated request that the content was created for.
If you operate a research, analytics, or AI product and want to ingest content related to SyncHQ Pro, please contact partnerships@servicesynchq.com — we will discuss explicit, contractual permissions.
6. Tenant responsibility for end users#
As a workspace owner you are responsible for:
- Ensuring every user you invite agrees to the Terms and this AUP.
- Removing access from departing employees or contractors promptly.
- Implementing your own privacy notices to your customers, employees, and contractors as required by your local law.
- Choosing an appropriate communication channel and obtaining the right consent before sending messages.
- Ensuring your integrations and webhooks operate under your own credentials and within their respective rate limits.
You will indemnify DECISYN against losses arising from your users' violations of this AUP, to the extent permitted by law.
7. Reporting abuse#
Suspect abuse, spam, or a violation of this policy? Email abuse@servicesynchq.com with the workspace identifier (URL), the message or content in question, and a brief description. We triage abuse reports within 24 hours.
For child sexual abuse material (CSAM) or imminent threats to life, we also report to the appropriate authorities — the National Center for Missing & Exploited Children (US), the National Crime Records Bureau (India), or other competent authorities — as required by law.
8. Enforcement and consequences#
If we determine, in our reasonable judgment, that you have violated this AUP we may take any of the following actions:
- Warning — for first or minor violations, with a 7-day window to remediate.
- Feature suspension — temporarily disable the offending feature (SMS, API, public links) while the violation is investigated.
- Workspace suspension — sign-in is blocked; data remains intact, exportable on request.
- Termination — for severe, repeated, or illegal conduct. Data is exportable for 30 days; thereafter we delete or anonymize as set out in the privacy policy.
- Reporting to authorities — for unlawful conduct (CSAM, fraud, terrorism, threats to life).
- Cost recovery — for damage to the platform or to other tenants, we may seek to recover reasonable costs and damages.
Where the violation puts other tenants at imminent risk (active malware distribution, mass spamming, exploitation attempts) we may act immediately and without prior notice.
9. Appeals#
If you believe your workspace has been suspended or terminated in error, email appeals@servicesynchq.com. Appeals are reviewed by a team independent of the team that took the action and are resolved within 10 business days.
10. Changes to this policy#
We may update this policy from time to time. Material changes are announced 30 days in advance by email to the workspace administrator. Continued use after the effective date constitutes acceptance.
11. Contact#
- Report abuse: abuse@servicesynchq.com
- Appeals: appeals@servicesynchq.com
- Legal: legal@servicesynchq.com
- Privacy: privacy@servicesynchq.com
- Grievance Officer (India / DPDPA): grievance@servicesynchq.com