Quickstart guides, feature documentation, and direct paths to a real human.
End-to-end guides for every module — CRM, jobs, invoicing, procurement, inventory, maintenance, AI Copilot.
Browse docsStuck on something specific? Email support, open a ticket, or schedule a call with the team.
Contact usQuickstart wizard (~10 min), CSV import from QuickBooks / HouseCall / Jobber, tier-specific setup guides.
Drag-drop calendar, multi-tech assignment, recurring AMC jobs, route optimization (Scale tier).
Install via Safari/Chrome, IndexedDB offline queue, resilient on weak 2G/3G signal.
Multi-currency, GST/GSTR-1 with HSN, IRN e-invoice, UAE VAT 5%, Stripe + Razorpay.
Google Calendar, M365, QuickBooks (bi-di), WhatsApp, Twilio, Zapier, signed webhooks, REST API.
9-19 Data Insights free per tier, BYOK Smart Actions, NLP search, Photo Estimator (Scale).
Answers below describe how SyncHQ Pro works today. They reflect shipped product behavior — not roadmap claims.
A 5-step onboarding wizard takes about 10 minutes on the Solo plan — company details, first user, time zone & currency, default tax rate, then create your first customer or import a list. Essentials and above add team-member invites + tier-specific toggles (booking portal, GST mode, marketing campaigns) that take a few extra minutes each.
Yes — CSV import with a column-mapping wizard. Common exports from QuickBooks Online, HouseCall Pro, ServiceTitan, and Jobber drop in directly. Customers, jobs, and invoices can be bulk-imported; line items follow the canonical math model.
No. The web app runs in any modern browser. The mobile PWA installs from the browser ("Add to Home Screen" on iOS Safari + Android Chrome) — no app-store account, no review delays. Optional Microsoft 365 add-in is available on Essentials+ for desktop calendar & email sync.
Full CSV export is always available. If you don't enter a payment method, your workspace switches to the Solo tier ($9/mo) — your data stays put; multi-user features are paused until you re-upgrade. Trial extensions are granted on request at DECISYN's discretion.
Yes on web. Drag a job between time slots, between technicians, or across days. On mobile, tap-and-hold to reschedule. All changes write to an audit log; the customer notification cadence respects your tenant's preferences (none / email / SMS / WhatsApp).
Yes — a lead tech plus any number of helpers, each with role (lead, helper, apprentice). Per-tech availability and skills are checked at assignment time; the system blocks double-booking and surfaces overlapping conflicts.
Growth tier and above. Cadences: daily, weekly, bi-weekly, monthly, quarterly, semi-annual, annual, or custom (every Nth weekday of month). Each instance carries its own job record + invoice; the contract template stays editable.
Yes — Scale tier. Uses Google Maps Directions API; minimizes total drive time across a technician's day given fixed time windows. You can override individual stops; the optimizer respects pinned positions.
Open app.servicesynchq.com in Safari (iOS) or Chrome (Android). The browser prompts "Add to Home Screen" — accept it. The app icon appears like a native app; it launches full-screen without the browser chrome.
Yes. Recent customers, jobs, invoices, and the day's schedule are cached locally (IndexedDB via Dexie). Outbound writes — job status updates, photos, notes — are queued and replayed when connectivity returns. A small sync-state indicator shows pending operations.
Yes — the sync path is chunked, retries with exponential backoff, and never blocks the UI on a network call. Photo uploads compress client-side before transit. Tested on rural-India 2G profiles for the field-tech workflow.
No. The queue is persisted to IndexedDB — it survives app close, phone restart, OS update. On next launch, the queued writes resume. Worst case: you lose photo uploads if local storage was wiped via OS-level "clear data" — explicit user action.
Yes — every workspace has a base currency. Invoices can be issued in a different currency; the FX rate is snapshotted at issue time so historical reports stay deterministic. Settlements route via Stripe (USD/EUR/GBP/AED + cards) or Razorpay (INR + UPI + Net-bank). Customer pays in the invoice currency.
Yes — every line item carries HSN/SAC (operator-entered, plain text). CGST/SGST split for intrastate, IGST for interstate is derived from customer state. GSTR-1 export produces a CSV that maps directly to the GST portal's bulk-upload schema. The tax system in effect at invoice issue is frozen on the document.
Partial and full refunds are issued through the original payment gateway (Stripe or Razorpay). A credit note is generated automatically and linked to the original invoice; the reversal carries an audit trail with who initiated, when, and the gateway's refund ID.
UAE 5% VAT is built in with FTA-compliant invoice templates (bilingual EN+AR). For the EU, the VAT rate is set per customer country code; reverse-charge for B2B intra-EU is handled. The invoice PDF includes the tenant's VAT registration number when configured.
Google Calendar, Microsoft 365 (calendar + email), Stripe, Razorpay, QuickBooks Online, Twilio SMS, WhatsApp Business (Meta Cloud API), SMTP (tenant's own), Webhooks (HMAC-signed), Zapier (via webhooks), REST API, Google Maps. Availability varies by tier — see the integrations page for the per-tier matrix.
Yes on Scale tier — configure your own Twilio account SID, WhatsApp Business token, SMTP host, OpenAI / Anthropic API keys in Settings. SyncHQ does not mark up usage — you pay the provider directly. Your Twilio credentials, WhatsApp tokens, and API keys are stored with bank-level encryption.
SyncHQ Pro emits outbound webhooks (cryptographically signed) for 10+ event classes — invoice.sent, payment.received, job.completed, etc. Zapier listens on these. You can also call the REST API directly from Zapier's "Webhooks by Zapier" action. Available on Growth tier and above.
Bi-directional via OAuth. Customers, invoices, and payments sync both ways; conflict resolution is "last write wins" with an audit log so you can see who changed what. The sync runs on a 15-minute cadence, with a manual "Sync now" button.
Data Insights — statistical analytics on your own data — run free on every plan: 9 on Solo and Essentials, 13 on Growth, 19 on Scale. These do not call external LLMs; they're rule-based predictions on your historical data. Smart Actions (proposals, photo estimation, NLP search, sentiment) require BYO API key on Growth+, with the LLM call going direct to your provider.
Settings → AI → choose provider (OpenAI or Anthropic) → paste your API key. The key is encrypted at rest, redacted from logs, and never leaves your workspace boundary. Usage is billed by the provider, not by SyncHQ — zero markup. You can revoke or rotate the key at any time.
Scale tier. Upload a photo of a job site (HVAC unit, plumbing leak, electrical panel, etc.). The AI returns a structured estimate: scope of work, materials list, labor hours, and a draft total. You review and edit before it becomes a customer-facing quote. Requires your BYO LLM key.
Plain-English queries like: "show me overdue invoices for the Sharma family", "jobs scheduled this week in Bangalore", "customers who haven't paid in 60 days", "average ticket size for HVAC service calls in May". The NLP layer translates intent to a structured query that respects tenant-scoping and your role's data access. Returns results inline; you can refine.
No add-on packs, no third-party plugins. Tax engines, e-invoice formats, withholding rules, and bilingual PDFs ship with every plan. One spare slot reserved for the next country we add.
The non-obvious bits that competitors gloss over.
System compares Company.state vs Customer.state → routes to CGST+SGST or IGST automatically.
India e-invoice IRN generation hits the GSP; cancellation window is enforced at the line-item level with audit trail.
20% / 30% / 0% deducted at invoice line, with a per-subcontractor deduction summary.
5 mandatory tags encoded in TLV format, base64'd, placed on PDF + B2C receipt. Phase 1 compliant.
Voice or text — the Copilot routes 40%+ of "how do I" questions before a human ticket opens. When it can't answer, it pre-fills your support ticket with the context you already gave.
Every read and write in SyncHQ Pro is locked to your business at the database itself. Audited annually. Bank-grade separation between every contractor on the platform.
Type the first 3 digits of the HSN code while you build a line item. The system completes the description and pulls the GST rate from the 56th GST Council schedule. Works for B2B GST invoices and procurement.
Operator-overridable per line for edge cases. Schedule snapshotted at invoice issue so historical reports stay deterministic.
48-hour response target
24-hour response target
4-hour response target
1-hour response target
Documentation, guides, blog posts, and case studies — one tab covers the lot. Pricing tiers ($9 Solo · $25 Essentials · $45 Growth · $55 Scale) apply identically across every resource here.
Product updates, industry trends, contractor success patterns.
Browse blog →How SyncHQ Pro helps service businesses operate — early-adopter studies in progress.
Browse case studies →End-to-end module guides plus API reference — 9-jurisdiction tax engine (IN · UK · EU · KSA · UAE · CA · AU · US · SG · MY), 6-language UI (EN · ES · FR · AR · HI · TA), every endpoint.
Browse docs →Tutorials, demos, walkthroughs — full library coming with the next release.
Available at launchTwenty connected modules, one AI brain, zero per-module pricing — here's the reasoning behind every product decision.
What service contractors need to know about HSN/SAC codes, e-invoicing thresholds, and monthly filing workflows.
The architecture behind queries like "which customers are about to churn?" — and why a single platform is the prerequisite.
We're documenting early-adopter customer stories now — one platform, every customer, real numbers. Want to be featured? Talk to us.
Submit your storyQuickstart guide — set up your workspace, import data, and run your first job in under an hour. Start free for 30 days (Growth-tier) — up to 90 by request.
Email support included on every plan — from Solo ($9/mo) through Scale ($55/user). Growth gets 4-hour SLA, Scale gets 1-hour priority response.
REST API + webhooks, BYOK for AI providers, sandbox keys for every tier. Multi-tenant by design — every read and write is scoped at the database layer.
Quick-jump tags that cover the most-asked questions and feature areas — across every tier, every jurisdiction, every language.
Get the same product updates and longer-form blog posts the team shares internally — direct to your inbox once a month.
