Legal & compliance

Legal documents

Public-facing policies that govern your use of SyncHQ Pro. Last reviewed by counsel: 2026 Q2.

6 policies 6 languages 8 compliance frameworks Effective 2026-06-01

Policies

The 6 documents that govern your use

Plain-language summaries; click through for the full text.

Privacy policy

How we collect, use, and protect your data.

Read

Terms of service

The agreement between you and SyncHQ Pro.

Read

Cookie policy

Categories, vendors, durations, opt-in / opt-out, and third-party cookies.

Read

Acceptable use policy

What's allowed and prohibited — 18 categories incl. AI training & scraping bans.

Read

DPDPA notice (India)

Digital Personal Data Protection Act 2023 — your rights, our Grievance Officer.

Read

Security

Encryption, isolation, audit log, backups, and responsible disclosure.

Read

Jurisdiction & governing law

SyncHQ Pro is operated by Pavidha Technologies Pvt Ltd, a company registered in Dindigul, Tamil Nadu, India. Customer data is processed in Azure data centers, with the specific region determined by the tenant's data residency — all customer data is hosted in our primary region.

Governing law is the Indian Contract Act, 1872. Cross-border processing of personal data is additionally protected under the General Data Protection Regulation (GDPR) for European Union customers and the Digital Personal Data Protection Act, 2023 (DPDPA) for customers in India.

Legal docs available in 6 languages:

English हिन्दी (Hindi) العربية (Arabic) Español (Spanish) Français (French) தமிழ் (Tamil)

Translated versions are reference copies; the English text controls in case of conflict.

Frameworks

Compliance certifications

Where we are today, and where we're going.

GDPR

EU General Data Protection Regulation

Compliance roadmap published

DPDPA 2023

India Digital Personal Data Protection Act

Compliance roadmap published

SOC 2 Type II

Service Organization Control 2

Audit path opening 2026 Q4

ISO 27001

Information security management

Audit path opening 2026 Q4

CCPA / CPRA

California Consumer Privacy Act

Aligned today · GPC honored

PIPEDA

Canada — Personal Information Protection Act

Aligned today

TCPA

US Telephone Consumer Protection Act

Compliant by design · opt-in SMS

FTC ROSCA

US Restore Online Shoppers' Confidence Act

Compliant by design · 1-click cancel

Your rights

Right to access Request a copy of the personal data we hold about you.
Right to rectification Correct inaccurate or incomplete personal data.
Right to erasure Request deletion of your personal data, subject to lawful retention obligations.
Right to portability Receive your data in a structured, machine-readable format.
Right to restrict processing Limit how we process your data while a request is under review.
Right to object Object to specific processing activities, including direct marketing.

Grievance Officer (India / DPDPA)

Per the Digital Personal Data Protection Act 2023 (Section 10) and the IT Rules 2011 / Intermediary Guidelines 2021, DECISYN has appointed a Grievance Officer for India.

7 working days to acknowledge 30 days to resolve

Email: grievance@servicesynchq.com · Postal: Pavidha Technologies Pvt Ltd, Dindigul, Tamil Nadu, India · Full notice: DPDPA notice.

Found a vulnerability?

Email security@servicesynchq.com. We run a coordinated disclosure with researcher credit. Full posture: /security.

24h acknowledge 72h triage Coordinated disclosure · researcher credit

security@servicesynchq.com

Questions about our legal posture?

Talk to us — we'll route you to the right team.