Terms of service

1. Acceptance of terms#

These Terms of Service ("Terms") form a binding agreement between you ("you", "your", or "Customer") and Pavidha Technologies Pvt Ltd ("DECISYN", "we", "us", or "our") and govern your access to and use of the SyncHQ Pro platform and all related websites, mobile applications, and services (collectively, the "Services").

By creating an account, accessing, or using the Services you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" and "your" refer to that entity.

If you do not agree to these Terms, you must not access or use the Services.

2. Service description#

SyncHQ Pro is an AI-powered SaaS platform for contractor and service-business management. The Services include, without limitation: customer relationship management, job scheduling and dispatch, estimates and invoicing, payments, inventory and procurement, marketing and lead-management, reporting and analytics, AI-assisted features, and integrations with selected third-party providers.

Specific features available to you depend on the subscription tier in your order form. We continuously improve the Services and may add, modify, or remove features from time to time. Where a removal materially reduces the Services for which you are currently paying, we will provide reasonable advance notice.

3. Subscription plans and free trial#

3.1 Plans and billing

Subscriptions are offered in tiers (Solo, Essentials, Growth, Scale) described on the pricing page. Fees are billed monthly or annually in advance, based on the billing frequency you select. All fees are exclusive of taxes unless stated; you are responsible for applicable taxes.

3.2 Free trial

We may offer a free trial of up to 30 days (standard) or up to 90 days at our discretion. At the end of the trial your subscription will convert to the selected paid tier unless you cancel beforehand. We will email you before billing begins.

3.3 Price changes

We may change prices with at least 30 days' prior written notice (to your account email and via in-app notice). If you do not agree to the new price, you may cancel before the change takes effect.

3.4 Upgrades and downgrades

Upgrades take effect immediately and are billed on a prorated basis for the remainder of the current billing cycle. Downgrades take effect at the start of your next billing cycle. Downgrades that reduce the number of paid users or features may result in loss of access to data tied to the downgraded scope.

3.5 Cancellation and refunds

You may cancel your subscription at any time from your account settings. Cancellation stops further billing at the end of the current billing cycle. After cancellation you have a 30-day grace period to export your data via the in-app data export tool. Following that grace period, tenant data is removed from active systems and retained only as encrypted backup for 90 days.

Fees are non-refundable except where required by applicable law (for example, statutory consumer-protection rights in your jurisdiction). Partial months are not refunded on cancellation.

4. Account registration and security#

To access most features you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated.
• Keep your password and access credentials confidential and not share them with anyone outside your organization.
• Notify us immediately at security@servicesynchq.com of any unauthorized use or suspected breach of your account.
• Enable multi-factor authentication (MFA) for administrative roles where the Services support it.
• Be responsible for all activity that occurs under your account, including activity by your authorized users.

We may suspend or disable any account whose use we reasonably believe presents a security risk to the Services or to other tenants.

5. User responsibilities#

You are responsible for the data and content you submit into the Services and for obtaining all necessary rights and consents from third parties (including your own customers, staff, and contractors) before doing so. In particular:

• You are responsible for the accuracy, completeness, and lawfulness of all data you submit.
• You are responsible for obtaining valid consent from your customers, employees, and contacts before recording their personal data, sending them SMS / WhatsApp / email messages through the platform, or using their data for marketing.
• You are responsible for honoring data-subject requests from your customers and employees ("data subjects" under GDPR / DPDPA terminology) within the timelines mandated by their jurisdiction.
• You are responsible for backing up data you consider critical, in addition to our own backups.
• You must comply with all applicable laws, regulations, and industry codes in your jurisdiction.

6. Intellectual property#

6.1 DECISYN ownership

The Services, including all software, documentation, user interface designs, trademarks, logos, and all intellectual property rights embodied in them, are and remain the exclusive property of DECISYN and its licensors. Nothing in these Terms grants you any right, title, or interest in those properties except the limited licence described below.

6.2 Limited licence to use the Services

Subject to your compliance with these Terms and payment of applicable fees, DECISYN grants you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services solely for your internal business purposes during the subscription term.

6.3 Your content — licence to DECISYN

You retain ownership of all data and content you submit into the Services ("Customer Content"). You grant DECISYN a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Content solely as necessary to provide the Services and to comply with legal obligations. This licence terminates with respect to Customer Content when that content is permanently deleted from our systems.

6.4 Anonymized and aggregated data

DECISYN may use anonymized and aggregated data derived from Customer Content (data that has been irreversibly stripped of identifying information) for purposes including service improvement, benchmarking, security research, and statistical analysis. We may use anonymized data without restriction, including after the subscription terminates.

6.5 AI / ML rights

DECISYN retains all rights in the AI and machine-learning models, prompts, techniques, and outputs developed or used in the Services. AI-generated suggestions are advisory in nature; you remain responsible for reviewing and verifying them before relying on them in your business operations. We do not permit our AI sub-processors (such as OpenAI) to use Customer Content to train their models.

6.6 Feedback

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you hereby irrevocably assign all right, title, and interest in that Feedback to DECISYN. You are not entitled to compensation for Feedback we use, and DECISYN may incorporate Feedback into the Services without obligation to you.

7. Third-party services#

The Services integrate with third-party providers including Microsoft Azure (hosting), Google Maps Platform (geocoding and routing), OpenAI (AI features), Stripe (payments), Razorpay (UPI payments in India), Twilio (SMS), and QuickBooks Online (accounting sync). The full list and the categories of data shared with each are described in our privacy policy.

When you use a third-party integration you accept the third party's own terms and privacy practices. DECISYN is not responsible for third-party services and does not warrant their availability, accuracy, or performance.

8. Prohibited uses — Acceptable Use Policy#

You agree that you will not, and will not permit any user of your account to:

• Breach any applicable law, regulation, or court order in connection with your use of the Services.
• Infringe or misappropriate any intellectual-property right, privacy right, or other right of any third party.
• Upload, transmit, or distribute malware, viruses, worms, ransomware, or any other malicious code.
• Gain unauthorized access to any account, system, network, or data of DECISYN or of any other tenant.
• Interfere with or disrupt the integrity or performance of the Services or the data contained in them.
• Use bots, scrapers, crawlers, or automated tools to extract data from the Services other than through documented APIs and under the rate limits applicable to your tier.
• Engage in fraud, deceptive practices, phishing, or social engineering against DECISYN, our staff, or other tenants.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code, models, or trade secrets from the Services, except to the extent expressly permitted by law.
• Send unsolicited bulk messaging ("spam"), unlawful telemarketing, or messages that violate anti-spam laws (CAN-SPAM, GDPR ePrivacy, India TRAI DLT, CASL, etc.).
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Upload or transmit content that is unlawful, defamatory, obscene, harassing, hateful, or otherwise objectionable.
• Circumvent, disable, or attempt to circumvent any security feature, rate limit, paywall, or authentication mechanism of the Services.
• Use the Services to launder money, finance terrorism, or violate sanctions imposed by any government.
• Use automated access tools to create accounts, post content, or interact with the Services beyond the scope authorized by our documentation.
• Resell, rent, sub-licence, or otherwise commercially exploit access to the Services without our prior written consent.
• Conduct vulnerability testing, penetration testing, or load testing against the Services without our prior written authorization (a coordinated-disclosure programme is available at security@servicesynchq.com).
• Process special-category or sensitive personal data (health, biometric, racial / ethnic origin, religious belief, political opinion, sexual orientation, criminal records) using the Services without first confirming you have a valid legal basis and notifying DECISYN.

We may suspend or terminate accounts that violate this policy, with or without prior notice, depending on the severity of the violation.

See also: the full Acceptable Use Policy — including the 18 prohibited-conduct categories, anti-spam regime (TCPA / CAN-SPAM / GDPR / DPDPA / 10DLC), AI-training prohibition, tenant responsibility, abuse-reporting workflow, enforcement ladder, and appeals process — is published below as Part B of these Terms.

9. Disclaimer of warranties#

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, DECISYN disclaims all warranties, express, implied, statutory, or otherwise, including without limitation any warranty of:

• Merchantability;
• Fitness for a particular purpose;
• Uninterrupted, error-free, or timely operation;
• Accuracy, reliability, or completeness of AI-generated outputs;
• Compatibility with any specific hardware, browser, or third-party service;
• Non-infringement (except as expressly stated in writing).

Where applicable law does not allow the exclusion of certain warranties, those warranties are excluded only to the extent permitted.

10. Limitation of liability#

To the maximum extent permitted by applicable law, in no event shall DECISYN, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any:

• Indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, revenue, savings, or anticipated economic benefit;
• Loss, corruption, or unauthorized access to data;
• Business interruption, downtime, or service degradation;
• Loss of goodwill or reputation;
• Damages arising from reliance on AI-generated outputs;

whether arising under contract, tort, statute, or any other legal theory, and whether or not DECISYN has been advised of the possibility of such damages.

10.1 Aggregate cap

DECISYN's aggregate liability for any and all claims arising out of or in connection with these Terms or the Services shall not exceed the total fees paid by you to DECISYN in the 12 months immediately preceding the event giving rise to the claim.

10.2 Free trial cap

If at the time of a claim you are using the Services on a free trial or on any tier for which no fees have been paid, DECISYN's aggregate liability is capped at USD 0 (zero) or INR 0 (zero).

11. Indemnification#

You agree to indemnify, defend, and hold harmless DECISYN, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Customer Content you submit to the Services;
• Your use of the Services in violation of these Terms or applicable law;
• Your violation of any third-party right, including any privacy or intellectual-property right;
• Your failure to obtain valid consent from your own customers, employees, or contacts for the processing carried out through the Services;
• Any data-subject claim arising from your handling of personal data within the Services.

12. Modification of terms#

We may modify these Terms from time to time. For material changes we will give you at least 30 days' prior notice by email to your account address and by a prominent in-app or website notice. Non-material changes (clarifications, typographical corrections, address updates) may take effect immediately.

Your continued use of the Services after a modification becomes effective constitutes your acceptance of the modified Terms. If you do not agree, you must stop using the Services and may cancel your subscription before the modification takes effect.

13. Termination#

13.1 Termination by DECISYN

We may suspend, restrict, or terminate your account or access to the Services, with or without notice and with or without cause, including for any of the following reasons:

• Breach of these Terms or our Acceptable Use Policy;
• Prohibited use (Section 8);
• Non-payment of fees;
• Prolonged inactivity (typically more than 12 months);
• Discontinuation of the Services or a specific feature;
• A lawful request from a court or regulator;
• Suspected fraud, abuse, or security threat to the Services or other tenants.

13.2 Termination by you

You may terminate your subscription at any time via your account settings. Cancellation stops further billing at the end of the current billing cycle.

13.3 Effect of termination

On termination, your right to use the Services ceases. You will have a 30-day grace period to export your data. After that period, tenant data is removed from active systems and retained only as encrypted backup for a further 90 days, after which it is permanently deleted. Data we are legally required to retain (financial records, tax documents) may be retained for the periods set out in our privacy policy.

14. Dispute resolution#

14.1 Governing law

These Terms are governed by and construed in accordance with the laws of India, without giving effect to its conflict-of-laws principles.

14.2 Jurisdiction

The courts of Chennai, Tamil Nadu, India have exclusive jurisdiction over any matter that is not subject to arbitration.

14.3 Arbitration

Subject to Section 14.5, any dispute, controversy, or claim arising out of or in connection with these Terms shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. The seat and venue of arbitration shall be Chennai, Tamil Nadu. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

14.4 Class-action waiver

To the extent permitted by law, you and DECISYN agree that any dispute will be brought in your or our individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

14.5 Waiver invalidity voids arbitration clause

If the class-action waiver in Section 14.4 is found by a court of competent jurisdiction to be unenforceable with respect to a particular claim or remedy, then the entire arbitration clause (Section 14.3) shall be unenforceable with respect to that claim, and the dispute shall be resolved exclusively in the courts identified in Section 14.2.

15. Data and privacy#

Our handling of personal data is governed by our Privacy Policy, which is incorporated by reference.

For data-protection purposes, when personal data is processed through the Services on your behalf:

• You are the Data Controller (or Data Fiduciary, under the DPDPA): you determine the purposes and means of processing your customer and staff data.
• DECISYN is the Data Processor (or Data Processor, under the DPDPA): we process Customer Content only on your documented instructions, on the basis of these Terms and our Privacy Policy.

You are responsible for:

• Providing privacy notices to your customers, staff, and contacts;
• Obtaining all consents required by applicable law before submitting their data to the Services;
• Handling data-subject access, correction, and deletion requests from those individuals;
• Notifying us promptly if you receive any communication from a supervisory authority that affects our processing of Customer Content.

16. General provisions#

16.1 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.2 Entire agreement

These Terms (together with the Privacy Policy and any order forms or supplemental terms agreed in writing) constitute the entire agreement between you and DECISYN regarding the Services and supersede all prior or contemporaneous understandings.

16.3 No waiver

Failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without DECISYN's prior written consent. DECISYN may assign these Terms to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, on written notice to you.

16.5 Force majeure

Neither party shall be liable for any failure or delay in performance arising from causes beyond its reasonable control, including without limitation acts of God, war, terrorism, riots, embargoes, acts of civil or military authority, fire, floods, epidemics, pandemics, government restrictions, network or power failures, denial-of-service attacks, third-party cyberattacks, and disruptions of third-party services (including but not limited to Microsoft Azure, payment processors, telecom carriers, and AI providers).

17. Compliance with Indian law#

DECISYN operates from India and the Services are designed to comply with the following Indian laws to the extent applicable:

• Information Technology Act, 2000 (including the Reasonable Security Practices framework under Section 43A).
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — including the obligation to designate a Grievance Officer and to publish prohibited-content categories. The Grievance Officer's contact details are listed in our Privacy Policy.
• Digital Personal Data Protection Act, 2023 (DPDPA) — DECISYN operates as a Data Fiduciary under the DPDPA when processing the personal data of individuals in India.

18. Contact information#

For questions, notices, or requests under these Terms please use the appropriate channel below.

Postal address: Pavidha Technologies Pvt Ltd, Dindigul, Tamil Nadu, India.

Acceptable Use Policy (full text)#

The conduct we expect, the actions we prohibit, and the consequences for violations. Last reviewed by counsel: 2026 Q2. Effective date: June 1, 2026. Issuing entity: Pavidha Technologies Pvt Ltd. This Acceptable Use Policy ("AUP") is a sub-clause of these Terms; Section 8 above is a summary, the full text follows below.

B.1 Scope and applicability#

This Acceptable Use Policy ("AUP") applies to every person who accesses or uses the SyncHQ Pro platform (the "Services") — workspace owners, admins, managers, field staff, customer-portal users, plugin authors, and API consumers. The AUP supplements these Terms of Service and the Privacy Policy. Capitalised terms not defined here have the meaning given in the Terms.

By using the Services you agree to this AUP. Workspace owners are responsible for the conduct of every user they invite into their workspace.

B.2 Permitted use#

You may use SyncHQ Pro for any lawful purpose consistent with these Terms of Service. Typical and expressly permitted uses include:

• Managing customers, jobs, estimates, invoices, purchase orders, vendor bills, and staff for your service business.
• Sending service communications (SMS, WhatsApp, email) to your customers and staff with their express, opt-in consent.
• Connecting integrations from the published catalog (QuickBooks, Stripe, Razorpay, Google, Microsoft 365, Twilio, etc.) under each provider's own terms.
• Using the public API and webhooks within the documented rate limits to automate your workflow.
• Inviting your customers into the read-only Customer Portal to view their service history.
• Configuring tenant branding, custom domains, and white-label appearance on tiers that permit it.

B.3 Prohibited conduct (18 categories)#

You agree not to engage in any of the following on or through the Services. Violations are grounds for immediate suspension and may carry civil or criminal liability.

B.4 Communications and anti-spam#

SyncHQ Pro provides outbound SMS, WhatsApp, email, and push notifications. You are responsible for ensuring every recipient on your contact list has provided prior express consent appropriate to the channel and the jurisdiction.

• TCPA (US) — written, signed opt-in is required for marketing SMS. Recipients must be able to opt out by replying STOP.
• CAN-SPAM (US) — every commercial email must include a working unsubscribe link and a physical postal address.
• GDPR (EEA / UK) — affirmative opt-in for marketing. Lawful basis must be documented; "soft opt-in" applies only to existing customer relationships in similar product categories.
• DPDPA (India) — consent must be free, specific, informed, unconditional, and unambiguous; recipients may withdraw consent at any time.
• WhatsApp Business policy — outside the 24-hour customer-service window, only approved message templates may be sent.
• 10DLC registration — required for any US SMS sender. We assist with registration; senders are responsible for accurate brand and campaign attestations.

We may block, throttle, or disable communication channels if your sender reputation falls below the carrier-mandated thresholds. We may report patterns of non-consensual messaging to the relevant carriers and regulators.

B.5 AI training and scraping prohibition#

SyncHQ Pro operates a clear AI policy. Tenant content, customer PII, and any data accessed through the platform must not be used to train, fine-tune, or evaluate generative-AI models — whether by you, by a third party you authorize, or by an AI provider you bring under our Bring-Your-Own-Provider (BYOP) program.

We enforce this commitment at multiple layers:

• robots.txt directives blocking known AI crawlers.
• An ai.txt file declaring opt-out from AI training across the platform domain.
• Directives instructing AI crawlers not to train on our content.
• Edge WAF rules blocking identified AI training and scraping crawlers, and other identified AI bots.
• Sub-processor DPAs that require "no training" commitments from OpenAI, Anthropic, and any other AI provider in the chain.
• An in-app AI Training Opt-Out toggle that further restricts our use of tenant content for any AI-related operation beyond the user-initiated request that the content was created for.

If you operate a research, analytics, or AI product and want to ingest content related to SyncHQ Pro, please contact partnerships@servicesynchq.com — we will discuss explicit, contractual permissions.

B.6 Tenant responsibility for end users#

As a workspace owner you are responsible for:

• Ensuring every user you invite agrees to the Terms and this AUP.
• Removing access from departing employees or contractors promptly.
• Implementing your own privacy notices to your customers, employees, and contractors as required by your local law.
• Choosing an appropriate communication channel and obtaining the right consent before sending messages.
• Ensuring your integrations and webhooks operate under your own credentials and within their respective rate limits.

You will indemnify DECISYN against losses arising from your users' violations of this AUP, to the extent permitted by law.

B.7 Reporting abuse#

For child sexual abuse material (CSAM) or imminent threats to life, we also report to the appropriate authorities — the National Center for Missing & Exploited Children (US), the National Crime Records Bureau (India), or other competent authorities — as required by law.

B.8 Enforcement and consequences#

If we determine, in our reasonable judgment, that you have violated this AUP we may take any of the following actions:

• Warning — for first or minor violations, with a 7-day window to remediate.
• Feature suspension — temporarily disable the offending feature (SMS, API, public links) while the violation is investigated.
• Workspace suspension — sign-in is blocked; data remains intact, exportable on request.
• Termination — for severe, repeated, or illegal conduct. Data is exportable for 30 days; thereafter we delete or anonymize as set out in the privacy policy.
• Reporting to authorities — for unlawful conduct (CSAM, fraud, terrorism, threats to life).
• Cost recovery — for damage to the platform or to other tenants, we may seek to recover reasonable costs and damages.

Where the violation puts other tenants at imminent risk (active malware distribution, mass spamming, exploitation attempts) we may act immediately and without prior notice.

B.9 Appeals#

If you believe your workspace has been suspended or terminated in error, email appeals@servicesynchq.com. Appeals are reviewed by a team independent of the team that took the action and are resolved within 10 business days.

B.10 Changes to this policy#

We may update this policy from time to time. Material changes are announced 30 days in advance by email to the workspace administrator. Continued use after the effective date constitutes acceptance.

B.11 Contact#

• Report abuse: abuse@servicesynchq.com
• Appeals: appeals@servicesynchq.com
• Legal: legal@servicesynchq.com
• Privacy: privacy@servicesynchq.com
• Grievance Officer (India / DPDPA): grievance@servicesynchq.com