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Twilio powers the SMS and WhatsApp notifications across the platform. Lifecycle triggers (job scheduled, job complete, invoice paid) auto-send through your preferred channel. TCPA / 10DLC / WhatsApp Business policy compliance built in. Scale tier supports Bring-Your-Own Twilio (BYOT).
A job changes state — scheduled, on-the-way, complete, invoiced, paid — and the platform picks the channel your customer actually replies to (WhatsApp where available, else SMS, else email). Templates are pre-approved, opt-in is tracked, and STOP requests unsubscribe instantly. Scale tier? Plug in your own Twilio.
22 SMS + 6 WhatsApp + 45 email templates pre-built. Triggered automatically from job + invoice + estimate events.
Opt-in tracked per recipient. STOP keyword unsubscribe handled. 10DLC registration assisted. WhatsApp template approvals managed.
Use your own Twilio account, phone number, and 10DLC registration. Your sender reputation, your bill, your control.
SMS & WhatsApp work out of the box using SyncHQ Pro's platform sender. Nothing to configure on Solo / Essentials / Growth.
Settings → Integrations → Twilio → Enter your Account SID + Auth Token + From phone. Encrypted at rest with Strong encryption.
WhatsApp Business outbound templates need Meta approval. We assist with submission and track approval status in-app.
22 SMS + 6 WhatsApp + 45 email templates ready on every plan.
